How to whitelist or add email addresses to your safe sender list

Icetrends.com send customer notifications, order status, shipping and promotions to our customers by email.  To ensure you receive emails from icetrends.com to your inbox, you can add email address to a safe sender list in a client or security software.  

You can allow mail from specific email addresses to safely come into your inbox without it being placed in your junk or spam folder by whitelisting email addresses  and adding email addresses to a safe senders list.

Each program has different steps in order to do this. Please click on the link for the software you have and follow the instructions.  If you don't see your email client on this list and need additional assistance, contact us and we'll be happy to assist you:


AOL 

First, find messages from IceTrends.com and then mark them as Not Spam

  1. Open your mailbox
  2. In the left panel, click Spam
  3. If you find the email from IceTrends, click the box next to it, and then above your messages, click NOT SPAM
Next, add IceTrends email addressed to your contacts list to ensure that mail is delivered to your Inbox

  1. Open an email from IceTrends
  2. Click on the sender's name and email address
  3. Click "Add to Address Book" in the window that appears
  4. Enter any additional information
  5. Click Save

 

AT&T Web Email

  1. Open your mailbox.
  2. Select Options on the top right hand side > Mail Options > Filters > Add Filter.
  3. Select Filters.
  4. Click "Add Filter".
  5. In the top row, labeled From Header, select contains from the pull down menu. Enter the address in the text box next to the pull down menu.
    Example: You can either give a specific email address such as sales@icetrends.com or use @icetrends.com or *www.icetrends.com to whitelist the domain.
  6. Move down to the bottom where there is the option Move the message to. Select Inbox from the drop-down menu.
  7. Select the Add Filter button once again.

 

Comcast SmartZone

  1. Click Address Book.
  2. Click "New" and choose "New Contact".
  3. Add the email address and any additional information.
  4. Click Save.

 

Cox.net Email

  1. Go to WebMail Inbox window.
  2. Click "Preferences".
  3. Under General Email Preferences, click Blocked Senders.
  4. Type in the sender or domain you wish to allow in the Exceptions List.
  5. Click Add.
  6. Click Save.

 

EarthLink

  1. Open the Address Book.
  2. Click Add.
  3. Enter your contact's domain.
  4. Click Save.

 

Entourage

  1. Open the email.
  2. Right-click the sender's email address.
  3. Select "Add to Address Book" in the short-cut menu.
  4. Verify the sender's contact details.
  5. Click Save.

 

Gmail

  1. Select contacts from the options on the left side of the Gmail Inbox.
  2. Select Create Contact on the top menu.
  3. Enter the email address in the primary email box.
  4. Select Save.

If an email from IceTrends is in the Spam folder, you can mark it Not Spam to whitelist it.

 

iCloud

  • On your iPhone, iPad, or iPod touch with iOS 7 or later, open the message in the Junk folder, tap the folder icon at the bottom, then tap Inbox to move the message.
  • On your Mac, select the message and click the Not Junk button in the Mail toolbar. Or just drag the message to the Inbox in the sidebar.
  • At iCloud.com, select the message, then click Not Junk in the notification bar at the top of the message window. Or just drag the message to the Inbox in the sidebar.

MacMail

  1. Open the email.
  2. Type the sender's email in the Add Entry field on the Allow List.
  3. Verify the sender's contact details.
  4. Click Save.

 

McAfee

  1. Click the Allow/Deny menu option in the Control Console
  2. Enter the recipient's email address in the Add Entrys field in the Allow List.
  3. You can also add a contact's domain (e.g. whatever comes after the @ symbol) to allow anyone from that company.
  4. Click Save.

 

MSN

  1. Select Settings: Email | Junk e-mail (bottom left, just above Calendar).
  2. From the E-mail settings screen, select Junk E-mail Guard.
  3. Select Safe List.
  4. Enter the email address.
    Example: You can either enter a specific email address or use *xxxxx.com or @xxxxx.com to whitelist the domain (replace the xxxxx with the domain name).
  5. Select Add.

 

Mozilla Thunderbird

  1. Check if your contact's email is in your Junk folder, right-click on the email and choose "Mark As Not Junk".
  2. Click Address Book.
  3. Make sure that the Personal Address Book is highlighted.
  4. Click New Card, the New Card window will display.
  5. Under the Contact tab, copy your contact's "From" address and paste it into the Email dialog box.
  6. Click OK.

 

Norton AntiSpam

AntiSpam works along with Outlook, Outlook Express, Netscape and Yahoo, MSN/Hotmail to block spam mails before it reaches your inbox. To make sure emails reach you, you can add us to your Personal Friends list or Global Friends list. Here is how you can do that:
 

  1. Start Norton AntiSpam, select Status & Settings tab.
  2. Select AntiSpam.
  3. Select Configure button - right hand side bottom of the screen.
  4. Select Allowed List tab - second tab on the list of tabs.
  5. Select Add.
  6. Enter email address in the Email address box.
  7. Select OK.

 

Outlook

2003, 2007 and Express

Without an example email address in your inbox:

  1. Select Actions from the toolbar at the top of the screen.
  2. Select Junk E-mail
  3. Select Junk E-mail Options...
  4. Click the Safe Sender tab.
  5. Click Add.
  6. Type in the email address you wish to add to your safe sender list.
  7. Click OK.

With an example email in your inbox:

  1. Open the email.
  2. In the Toolbar options at the top, click the Safe Lists drop-down.
    Note: This is located in the "Junk Email" section
  3. Select "Add sender to Address book".
  4. Click OK.

To white list an entire domain:

  1. Open the email.
  2. In the Toolbar options at the top, click the Safe Lists drop-down.  
    Note: This is located in the "Junk Email" section
  3. Select "Add Sender's Domain (@example.com) to Safe Senders List.
  4. Click OK.
2010
  1. In Outlook, go to the Home tab.
  2. Click the Junk button.
  3. Choose "Junk E-Mail Options" from the drop-down list.
  4. Go to the Safe Senders tab.
  5. Type in either the email address or the domain name you wish to add.
  6. Click OK.
Express
  1. In Outlook, go to the Tools menu.
  2. Select "Address Book".
  3. Click New and select New Contact from the drop-down menu.
  4. Type in email address and include any details you want.
  5. Click OK.

 

Outlook.com (Formerly Hotmail)

  1. Open your Outlook mailbox.
  2. Select Options from the top right (next to the question mark).
  3. Select More options > Safe and blocked senders (under Preventing junk email) > Safe senders.
  4. In the space provided, enter the address.
    Example: You can either enter a specific email address or use *xxxxx.com or @xxxxx.com to whitelist the domain (replace the xxxxx with the domain name).
  5. Select Add to list.
  6. Ensure the safe mailing lists box has the address you entered, and select OK.

 

Road Runner

  1. Open your Road Runner mailbox.
  2. Open your Junk Mail folder.
  3. Select the email that includes the e-mail address you would like to add as a safe sender.
  4. Click "Mark as Not Spam".

 

Spam Assassin

  1. Follow the instructions to manually white list here.

 

Verizon

  1. Open your Inbox.
  2. Click Options.
  3. Click Block Senders.
  4. Locate the “Safe List”.
  5. Enter your contact's domain.
  6. Click OK.

 

Windstream

  1. Click the Settings tab.
  2. Click Messages.
  3. Click Allow and Block Messages.
  4. Select "Advanced Block Senders".
  5. In the Allowed Senders and Domains area type the senders and domains you want to allow.  
  6. Click OK.

 

Yahoo

First, find messages from IceTrends and mark them as not spam. 

  1. Click on the Spam folder.
  2. Select the email.
  3. Click Not Spam at the top of the page.
    -The email will return to your Inbox.

In Yahoo Mail, your contacts list is your whitelist. To add the From Address to your Yahoo Contacts:

  1. Open your Yahoo mailbox.
  2. Click the address book icon under the Yahoo! Mail logo. When you roll your mouse over it, it will say Contacts.
  3. Click "New Contact".
  4. Fill in the fields of your Contact.
  5. Click Save.